FAQ

FREQUENTLY ASKED QUESTIONS


Is everything I see available to purchase and send immediately?


Yes, only ‘in stock’ items are available for sale

How Long does Postage Take?

Please allow up to 10 business days for your package to arrive once posted, most times it will arrive sooner. You will be updated with tracking information once your order leaves All Strung Up headquarters via email. Fastway, Couriers Please and Australia post are used for deliveries.

What happens if I’m not at home when it’s delivered?

In the event your not home a card will be left by the courier containing contact details for re-delivery or pick up. Please contact the courier directly to arrange re-delivery.

Can I pick up my order?

Sorry, but no. Pick up is not available at this stage.

What does shipping cost?

All shipping is free!

Will my art piece look ‘exactly’ like the picture?

Whilst every care is taken to match the items pictures, each All Strung Up string art piece is hand made. We do everything from sourcing wood, sanding, cutting, painting, nailing and finally stringing by hand. There will be a slight variance with each piece as no two pieces can be exact.

Can I order a custom string art piece?

Sorry no custom orders are currently being taken

Can I choose colours?

Yes! There will be a drop down box on each item if a colour choice is available for the item you have chosen.

What does a DIY kit include?

Thanks for asking! Full colour instructions, template, nails, cotton, hanging hook and wood to nail into. This kit does not include a hammer but can be purchased here if needed.

What age group are the DIY kits for?


Ages 5+. The younger the artist the more help they may require from a supervisor. Please keep away from children below 3 years of ages due to a choking hazard.

Are the nails already hammered in for the DIY kits?

No, each kit comes with enough nails to hammer the pattern in yourself.

How do I care for my string art?

A hairdryer on a cool setting will blow any dust from your string art.

Will my nails rust? Can I put it outside?

All Strung Up recommends all of its string art be hung inside due to moisture causing the nails to rust. This will also occur under high humidity conditions, but it does add the rustic and aged look all strung up tries to achieve. Placing string art outside will accelerate the rusting process.

Where does my string art get made?

All string art is made in Bargo, NSW Australia. Each piece is made from treated pine, making it deliverable to every state and territory that have stricter quarantine guidelines.

Where is my soap made?

All of LUSHVALE Naturals soaps are made in Bargo, Nsw Australia.

What does 'Natural soap' mean?

LUSHVALE Naturals uses only food grade oils and butters in all soap ranges.
Natural colours are obtained from botanicals and clays sourced worldwide.
Essential oils is all LUSHVALE Naturals uses as we want to stay away from the chemically ‘lab produced’ fragrances that have flooded the market.
We only use the best because you deserve it!

Can I order different scented soaps?

From time to time new scents will be available on the website, so keep checking back.

Where are my items from The Christmas Collective made?

All items are cut and shipped from Harrisdale, W.A Australia and designed in Bargo NSW.

How do the LED lights work?

Each LED light is installed by a certified fitter and run either by controller (for coloured lights) or a flick switch (white lights). Each Light plugs into 240v Australian power points.

Will my order arrive before Christmas?

All orders placed before 15th Nov 2017 has guaranteed postage. Anything after this date will depend wholly on destination. Please us the contact us page if you are unsure.

All orders placed before December 1st will have pre-xmas delivery. DONT MISS OUT order now! Dismiss