What is your shipping policy?

All of our products are sent via Sendle or Australia Post.

We offer a flat rate shipping cost of $15.95 for 1 item, and then an additional $5 for each item after than in the same order for all All Strung Up – String Art items
All D.I.Y Kits have a flat rate of $9.95 no matter the quantity.

Items from The Christmas Collective have FREE SHIPPING

All items are made to order so please allow upto 2 weeks for your item to be made and shipped. Business days are Monday – Friday. Please allow up to 10 business days for your item to arrive once it has been sent.

All Strung Up items require a signature  upon delivery. If you are not able to receive the item when the courier delivers, they will proceed to leave a calling card, where you can phone the company to request pickup or re-delivery.

A tracking number will be emailed to you when your order has been dispatched. We are not responsible for parcels that are lost in transit due to the fault of the courier – we will endeavour to trace your parcel on your behalf and lodge an investigation if required.

We take extra care when packaging our items for delivery, as we would hate for them to get broken during delivery. In the unlikely event your item arrives to you faulty, please email us a photo and description of the fault, along with your order number, name and email address used to purchase the item. All Strung up will then peruse the information carefully and if we decide it fits under our guidelines of faulty products we will proceed in the best possible way to deliver you a new item.